Ordering Process

Ordering is quick and easy:

1. Place your order and choose delivery method

2. Receive order confirmation

3. Wait for delivery or pick up your order

4. Enjoy your Met Food products

Delivery Information

1. Do you offer same-day delivery?

Yes, for in-stock items.

  • Processing time: 1–2 hours
  • Cut-off: 3:00 PM
  • Orders after cut-off: Next-day delivery
  • Orders on Sunday: Delivered next day
2. Do you deliver on holidays?

Yes, during working holidays.

3. Can I pick up my order?

Yes. You may:

  • Book your own courier, or
  • Pick up at our office

⚠️ Please wait for confirmation before booking a rider.

4. Do you accept returns or exchanges?
  • No exchange once the order is placed and paid
  • Returns allowed for valid reasons:
    • Expired product
    • Damaged packaging
    • Wrong item
5. What delivery services do you use?

We use third-party couriers such as Lalamove, Grab, and similar services

6. How much is the delivery fee?

Flat rate (NCR) – ₱149

 

7. What are the payment methods?

Website Orders:

  • Credit/Debit Card
  • E-wallets (GCash, Maya, ShopeePay, etc.)
  • Online Banking
  • PayLater

Facebook / Viber Orders:

  • GCash
  • Online Banking

Terms and Conditions

By placing an order with us, you agree to the following terms:

  1. Order Confirmation
    All orders are considered final once placed and paid.
  2. No Exchange Policy
    We do not allow exchange of items once the order has been confirmed and paid.
  3. Product Availability
    All orders are subject to product availability. In case of stock issues, we will inform you and offer alternatives or a refund.
  4. Pricing
    Prices may change without prior notice. The final price will be based on the confirmed order.
  5. Delivery
    Delivery schedules may vary depending on location and unforeseen circumstances (traffic, weather, etc.).
  6. Customer Responsibility
    Please ensure all order details (name, address, contact number) are correct before confirming your purchase.

Return and Refund Policy

We only accept returns for valid reasons:

Accepted Reasons for Return

  • Expired product
  • Damaged packaging
  • Wrong item received

Return Guidelines

  • Report the issue within 24 hours upon receiving the order.
  • Provide clear photos/videos as proof.
  • Items must be unused and in original condition.

Refund Process

  • Once approved, refunds will be processed within 3–7 business days.
  • Refunds will be issued via the original payment method or as agreed.

Important Notes

  • No return or refund for change of mind.
  • No exchange once the order is placed and paid.

Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Information We Collect

  • Name
  • Contact number
  • Delivery address
  • Email (if applicable)

How We Use Your Information

  • To process and deliver your orders
  • To contact you regarding your order
  • To improve our services

Data Protection

  • Your personal information is kept secure and confidential.
  • We do not sell, trade, or share your information with third parties, except when necessary for delivery or payment processing.

Consent

By using our services and placing an order, you agree to our Privacy Policy.